Stockists (find Freud)
Terms and Conditions
By placing an order with us you will be deemed to have read, understood and agreed to our Terms and Conditions.
Everyone who works within FREUD is happy to deal with your queries and requests relating to our products and services. Please feel free to telephone or e-mail us.
Delivery charges will be added to your order at the rate calculated at Checkout based on the delivery address provided. (To view delivery charges before confirming your order, click the Calculate Shipping button).
We welcome wholesale customers. Please telephone our Head Office - 020 7240 1100 for details.
We have a successful Wedding List service at our shop which are happy to discuss and provide for you. Please telephone us or e-mail (firstname.lastname@example.org) for more details.
Returns and Refunds
You may exchange an item within fourteen days. You may exchange the item at our shop or you may telephone or email and we will arrange further instructions. If you would like to discuss the exchange of an item please telephone us on the numbers below.
For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. If you prefer, we will arrange to collect the products from you, but the cost of this will be charged to you and may be deducted from any refund to you. To return any products to us, please:
Pack the items back in the parcel, attach the invoice and send it back to:
198 Shaftesbury Avenue
When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit.
You are most welcome to make payment using your credit card either by using SagePay or by telephoning a member of our team at the shop or at our Head Office. If our colleagues are busy with another call they will be happy to make a national telephone call to speak with you a little later.
Payment is secure.
We know how important it is to securely store any information that you provide. Our website maintains the highest levels of security, using SagePay for all online payments. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.
Your privacy is of the highest importance to us and we promise never to release your personal details to any outside company for ANY purpose.
When you make a purchase from our website, we collect certain personal information from you (for example your name, e-mail address and payment address). All such information is held on secure servers. FREUD Ltd complies fully with all applicable Data Protection and consumer legislation and we will treat all your personal information as fully confidential.